Frequently Asked Questions
Everything you need to know about your Mirror Palais order, from sizing to shipping.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific timeline listed on the product page, as these pieces are often made-to-order to reduce waste.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition drops and intimate apparel may be marked as final sale.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How do I find my correct size?
We provide a detailed size guide on each product page. Our garments often follow vintage-inspired tailoring, so we recommend measuring yourself and comparing your results to our chart for the best fit.
Can I modify or cancel my order after it is placed?
Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee cancellations or modifications, but please contact our support team immediately and we will do our best to assist you.
How should I care for my Mirror Palais pieces?
To preserve the longevity of our delicate fabrics and intricate constructions, we recommend dry cleaning or hand washing in cold water and laying flat to dry. Always check the specific care label inside your garment.